Attivio has redefined the business impact that information delivers by framing a new approach to critical issues and strategic initiatives.
We help our customers accomplish things that previously were impossible with legacy technologies. One example of this is a leading enterprise, whose support staff deal with thousands of IT incidents, many of which are critical and time-sensitive. Analysts manually sifted through individual silos of information, causing unacceptably high resolution rates. After deploying AIE, the support team had a single unified view into every relevant information source. The cost-per-ticket for IT incidents decreased dramatically and mean-time-to-resolution was reduced by 40%.
Attivio is able to help our customers outsmart impossible because AIE is the only platform that fully addresses all ten of the characteristics required for true unified information access, including:
"The flexibility of Attivio's platform and their team's deep subject matter expertise helped us shorten our time-to-market by several orders of magnitude, an achievement we simply did not think was possible given the enormity of the technical challenge."
Brigham Hyde, Ph.D., Managing Director, Relay Technology Management
The impact of Unified Information Access (UIA) in improving the agility of information-driven business processes begins by bridging information silos to unite content and data in one index, which enables powerful solutions and applications that offer more complete insight. This paper also details how UIA helps companies cost-effectively provide comprehensive information availability to support business goals.