How Agile Organizations Improve Insight and Accelerate Information-Driven Processes
The impact of Unified Information Access (UIA) in improving the agility of information-driven business processes begins by bridging information silos to unite content and data in one index, which enables powerful solutions and applications that offer more complete insight. This paper also details how UIA helps companies cost-effectively provide comprehensive information availability to support business goals. Whether interacting with a customer or engaging in an internal process, getting the information you need to perform effectively and efficiently is often a challenge. There are two types of obstacles to having what you need to know available quickly: the details you need are rarely all in one place and all in the same format; and the information is often not well related, so you don’t get the insight you need directly from the information as it is presented. For example, if you retrieve a customer order, you also want to know how valuable the customer is to your business, whether there have been complaints in the past, if there are any unresolved issues, what offers have motivated them, etc. |
