Information Management Product Review: How Attivio Advances IntraLinks’ Exchanges

We were thrilled by a recent product review on Attivio’s Active Intelligence Engine that ran in Information Management.  It was a great article, made even sweeter by the fact that it was submitted by one of our customers, John Landy, CTO at IntraLinks.

IntraLinks is the leading global provider of software as a service solutions for securely managing content, exchanging critical business information and collaborating within and among organizations. More than one million professionals across many industries utilize IntraLinks' easy-to-use, cloud-based solutions to eliminate paper-based methods for conducting information exchanges. IntraLinks users can accelerate information-intensive business processes and workflows, meet regulatory and risk management requirements and collaborate with customers, partners and counterparties in a secure, auditable and compliant manner.

IntraLinks counts 800 of the Fortune 1000 as users, and one of the key challenges they were facing was enabling their users to search millions of documents across tens of thousands of SaaS-based workspaces while tightly managing access control lists (ACLs) and workspace-specific roles and permissions.

In the article, Mr. Landy writes “With AIE, we have greatly improved information access and findability, while maintaining a secure, fault-tolerant multi-tenant model. In addition to advanced information access capabilities, AIE has workflow and alerts for a more proactive user experience. It empowers IntraLinks' permissioning model, enabling users to find and examine critical information, while maintaining strict access rights. Unlike legacy enterprise search software that stores ACLs as a field in each document, Attivio's real-time fields are indexed separately, so they can be updated instantly without having to re-index entire documents.”

He goes on to comment that “AIE retrieves all types of information – content and data – with one query. Information is linked when a query is submitted, using patented SQL-style JOINs that connect entities extracted from content to relational data ingested from databases.”

In response to a question on IntraLinks’ selection criteria he says “We initially considered upgrading our existing enterprise search technology to improve our users’ experience, security, integration and navigation. The incumbent vendor proposed a multimillion dollar, 54-week project that would not have significantly improved performance or provided a platform for innovation. Attivio emerged as the company best suited to address all of our requirements and then implemented everything in a seven-week timeframe at a lower overall cost, with AIE providing even more capabilities than expected.”

Thanks John.  As you well know, we learn a great deal from our customers and have built AIE leveraging an Agile development process that integrates client feature enhancements into version releases at least three times per year. The innovative team at IntraLinks has contributed greatly to accelerating our development process and our product quality.

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