Year after year, analyst survey results show that CIOs view their top priority to be aligning with business strategy and objectives while controlling costs. To address the imperative to improve business alignment, many IT organizations have shifted their focus to delivering services rather than technology and to managing these services based on business priorities.
To succeed here, IT has been bridging technology silos and assessing service quality from the end user's perspective. But making sure all IT assets are managed to meet business needs is only part of the challenge. For many of the services IT supplies to the business, the service is only as good as the information it relies on. After all, what is IT ultimately delivering for the business? It's the information that matters - the technology is the enabler, but the information is the true business gold.