Search-based applications support critical decision-making

Thursday, April 1, 2010, Enterprise Search Center

After exploring the options for a new search solution, IntraLinks selected the Active Intelligence Engine (AIE) from Attivio. The unified information access (UIA) technology in AIE allows users to retrieve structured and unstructured data in a single query. In addition, UIA enables complex permissions to be maintained within the Attivio application rather than in a separate database. That affords greater security and reduces response time for queries. "This was really the biggest challenge," says Fahim Siddiqui, executive VP for products and operations at IntraLinks. "Access to documents and even concepts needs to be controlled, and Attivio's product was the only one that could do what we wanted."

IntraLinks also sought a more interactive search process, including faceted search in which content could be categorized dynamically, and concepts could be extracted as the user conducted the search. "We wanted users to be able to explore the information to find what they needed, and for the system to suggest documents that fit the requirements, rather than just having a system where the users searched through a static file structure," Siddiqui explains. Users see only listings for the information they are allowed to access. Metadata is generated when the files are uploaded, but users can also add their own tags. "We also have alerts to notify users of new or changed documents, since the search engine is continually monitoring the content," Siddiqui adds.

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