Tuesday, January 24, 2012 - Company Release

Unified Information Access Goes Beyond ITIL to Bring Unstructured and Structured Information Together to Replace Time-Wasting, Manual Hunt-and-Gather Efforts

The challenge of managing IT incidents is draining IT staff resources, wasting money and slowing down the resolution process. Attivio, creator of the Active Intelligence Engine™ (AIE), the leading unified information access platform, introduces IT Knowledge Expert — a single, aggregated and fully connected view into all relevant support information. IT Knowledge Expert presents all unstructured content and structured data in one dashboard to resolve IT incidents faster, reduce cost-per-ticket, number of tickets and service level agreement (SLA) penalties and ease the burdens of high employee turnover that plague the IT support industry.

Despite advances made through adoption of the IT Infrastructure Library (ITIL®) framework and IT services management (ITSM) tools, to resolve issues support analysts typically must access multiple silos of information — not just structured data that ITIL and ITSM tools address, but content from system logs, vendor documentation, wikis, PDFs, SharePoint, websites and other sources.

The result is prolonged downtimes that lead to lost sales, dissatisfied customers, violated SLAs and low service team morale that ultimately leads to hefty training costs for new hires.

Attivio's IT Knowledge Expert breaks down these silos and easily integrates with existing enterprise systems, enabling secure access, navigation and discovery of all information relevant to a service management issue, including:

• Service databases (known errors, incident/problem/change data, configuration management data, etc.);
• System metrics data;
• Application log files (XML, TXT, etc.) including conditions before, during and after an incident/problem;
• Application manuals, programming documentation, wikis, email and file documents of all types (PDF, MS Word, MS Excel, Visio, etc.) anywhere within or external to the organization, including SharePoint repositories, content management systems, websites and RSS feeds;
• Personnel databases identifying organizational profiles, subject matter experts and key system stakeholders.

"Companies today wage battles with incident resolution times, escalation rates, staff frustration and support costs," said Fred Broussard, Research Director of Enterprise System Infrastructure Software at IDC. "Much of this frustration is a result of time wasted going from silo to silo gathering information and still not receiving the clarity needed to resolve issues. Unified information access can help remove this uncertainty, and potentially do it with the speed and efficiency to enable organizations to solve problems faster and at a lower cost."

Best practices and recommendations for the convergence, joining and presentation of enterprise information with high levels of volume, velocity, variety and complexity are discussed in a new Attivio IT Knowledge Expert whitepaper available here.

"IT Knowledge Expert connects the dots between the multiple databases and repositories used by IT support specialists to resolve incidents, identify problem-solving root causes, manage system changes and avoid ‘system collisions' in ways traditional solutions cannot match," said Sid Probstein, Attivio CTO. "Our customers are seeing reductions in mean-time-to-resolution (MTTR) of up to 40%, as well as significant improvements in cost-per-ticket and customer satisfaction."

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Tuesday, January 10, 2012 - Company Release

Premier business intelligence services company teams with leading unified information access provider to integrate qualitative content with quantitative data

WIESBADEN, Germany & NEWTON, Mass., U.S.A. — CSC (NYSE: CSC) and Attivio, Inc. today announced a strategic regional agreement to bring the power of unified information access to bear on a broad spectrum of projects across Central Europe, Germany, Austria, and Switzerland. CSC, a global leader in providing technology-enabled business solutions and services will distribute and support Attivio's Active Intelligence Engine™ (AIE) for customers in financial services, retail, entertainment, energy, automotive, telecommunications and healthcare companies.

Attivio offers award-winning products and solutions that deliver significant business impact to its customers and partners by accelerating innovation, improving ROI and maximizing growth. AIE seamlessly integrates with virtually any business intelligence (BI) tool. Additionally, AIE offers a search-style interface that facilitates navigation and discovery. As a result, AIE gives each user comprehensive views of critical data and content on customers, products, and other key business performance metrics, using the access tool that best fits individual business priorities and technical skills.

"CSC has 50 years of experience delivering successful BI and data warehousing solutions using leading tools such as IBM Cognos, SAP Business Objects, SAS, Informatica, QlikView and Oracle," said Gerhard Fercho, president of CSC's Europe, Middle East and Africa (EMEA) Central Region. "We view Attivio's Active Intelligence Engine as a strategic complement to these technologies for our customers."

"Unified information access platforms provide a single point of access for global organizations facing an explosion of content and data. The key to effective access to disparate data sources is to fully integrate this information in order to uncover relationships across multiple silos," according to Sue Feldman, Research VP at IDC. "UIA offers an agile adaptable infrastructure to monitor and mine information, understand human language and be more flexible and up-to-date than a traditional database because it supports real-time or near real-time updating and analytics. Attivio's Active Intelligence Engine is one of a new breed of platforms designed to do exactly this."

"CSC's offerings in the business intelligence space are growing exponentially, and Attivio brings unification, agility, and scale to new levels with this agreement," explains Mark Ward, EVP at Attivio. "Monitoring customer opinions in social media conversations, tracking what competitors are doing, and enabling real-time response to ever-changing indicators are just a few of the many capabilities we offer companies requiring deeper analysis into the vast amount of data they generate. Combining the power of AIE with the cutting-edge technologies and business strategy that CSC offers helps clients achieve the sustained competitive advantage they demand."

For more information about the Attivio Partner Network, please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Attivio correlates disparate silos of structured data and unstructured content in ways never before possible. Offering both intuitive search capabilities and the power of SQL, AIE seamlessly integrates with existing BI and big data tools to reveal insight that matters, through the access method that best suits each user's technical skills and priorities.

About CSC
CSC is a global leader in providing technology-enabled business solutions and services. Headquartered in Falls Church, Va., CSC has approximately 97,000 employees and reported revenue of $16.2 billion for the 12 months ended September 30, 2011. For more information, visit the company's website at www.csc.com.

Attivio and Active Intelligence Engine are trademarks of Attivio, Inc. All other names are trademarks of their respective companies.

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Monday, December 19, 2011 - Company Release

Inverted Index Establishes Standard for Scalable Approach to Connect Information Across Multiple Silos

Attivio, creator of Active Intelligence Engine™ (AIE), the leading platform for unified information access (UIA), has been awarded U.S. Patent No. 8073840 for "Querying Joined Data Within A Search Engine Index." Attivio's technology retains the structures and relationships found in all types of information, and allows users and applications to exploit these links at query time. Customers can develop new analysis methods that span information silos, and gain insight that would be missed by legacy systems.

"The industry recognizes Attivio's unique and innovative approach to UIA," said Sid Probstein, CTO, Attivio. "Because AIE was built from the ground-up to process and analyze both unstructured and structured data, we provide the true bridge between qualitative and quantitative information. This patent is testament to the accomplished and dedicated team that has made the continuously evolving Active Intelligence Engine a critical asset."

The essence of UIA is the ability to connect current information across silos, seamlessly integrating with existing IT infrastructures, so customers can freely explore, discover and monitor relationships and trends. Attivio AIE's join capability, in combination with its recently announced SQL support and ODBC connectivity fulfills this vision. Without these powerful technology advantages, which are unmatched by any other information management software company, the full potential of UIA cannot be realized.

AIE also makes use of JOIN to deliver the following next-generation capabilities:

• AIE Active Security, which aggregates security information from multiple authorities and provides early-bound resolution of queries without security compromises that result from re-processing documents with embedded ACLs, as is typical with legacy technologies.
• Support for big data analysis that is more "real-time" than other solutions, and where the analysis may need to consider all of the data at once, not just a slice of it.
• Support for goal-oriented graph queries, often used in semantic querying. See details here.
• The ability to find information linked to multiple entities and sources. Names of people, products, locations, and even things like telephone numbers can be linked effortlessly to structured and unstructured data using a single query

"Enterprises need an information platform that unites access to all data sources — structured and unstructured," according to Sue Feldman, Research VP, IDC. "It must enable easy, natural interaction and be accessible to business users across the organization. It must normalize across all sources and formats to uncover the relationships that surface. Attivio's Active Intelligence Engine is one of a new breed of information access platforms that is designed to do exactly this."

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